For over fifty years, we have offered our clients a personalised service at partner level, distinguished by our professionalism, energy and ability to manage our skills and expertise for their benefit. Located in the heart of London’s West End, we are well placed to service the needs of our local, national and international clients.
If you would like to discuss how our service to you could be improved, or if at any time you are dissatisfied with our service or a bill that we have rendered or both, please contact the partner responsible for the work. If this does not resolve the matter or if you prefer, please contact our client care partner Sunil Varma or, if he should be dealing with your matter, Martin Selwood. They can be reached at sv@cliffordharris.co.uk or ms@cliffordharris.co.uk respectively or by post to our offices at: Clifford Harris & Co, 1 Duchess Street, London W1W 6AN.
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
We have a formal complaint-handling procedure, which is set out below. We will investigate complaints promptly, and we will respond to you in writing.
We have eight weeks to consider your complaint. If we have not resolved it within this time, or you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman to consider the complaint.
This applies if you are an individual, a business with fewer than 10 employees and turnover or assets not exceeding a certain threshold, a charity with a net income of less than £1m, a trust with an asset value of less than £1m, a club/association/organisation the affairs of which are managed by its members/a committee/a committee of its members with a net income of £1m, or if you fall within certain other categories (you can find out more from the Legal Ombudsman—www.legalombudsman.org.uk). The Legal Ombudsman will look at your complaint independently and it will not affect how we handle your matter.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
(a) within six months of receiving our final response to your complaint; and
(b) no more than one year from the date of the act or omission being complained about; or
(c) no more than one year from the date when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them:
Website: www.legalombudsman.org.uk
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Post: Legal Ombudsman, PO Box 6167, Slough SL1 0EH
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit its website to see how you can raise your concerns with the Solicitors Regulation Authority.
What will it cost?
We will not charge you for handling your complaint.
Please note that if we have issued a bill for work done on the matter, and all or some of the bill is not paid, we may be entitled to charge interest on the amount outstanding. This is explained in our Terms of Business and Engagement Letter.
The Legal Ombudsman service is free of charge.